Terms and Conditions of Purchase

McQueen Mentoring
Operated by Storm McQueen Coaching Limited
Last updated: 10 November 2026

1. About These Terms

These Terms & Conditions of Purchase apply to services and programmes purchased through the McQueen Mentoring website or arranged directly with McQueen Mentoring.
McQueen Mentoring is a trading name of Storm McQueen Coaching Limited, registered in England and Wales under company number 10798860.
By purchasing a service, customers agree to these terms, subject to their applicable statutory rights.
Additional agreements may apply to particular mentoring programmes. Where a separate Mentor Coaching Partnership Agreement is required, this will explain the professional relationship, participation requirements, confidentiality and other programme-specific arrangements.
Any additional agreement must be consistent with the purchasing terms disclosed before payment and applicable consumer law.

2. Services and Programmes

McQueen Mentoring offers professional development services for coaches, including:

• ACC Mentor Coaching programmes.

• PCC Mentor Coaching programmes.

• Individual mentor coaching sessions and packages.

• Coach Development programmes.

• Coaches Playroom workshops and professional development sessions.
  Current programme descriptions, prices, delivery arrangements and availability are published on the McQueen Mentoring website.
  All services are delivered online unless otherwise agreed in writing.
  Programme content and activities may be adapted where reasonably necessary to support participants' development, provided the essential nature and value of the purchased service are maintained.

3. Prices and Payments

All prices are displayed in pounds sterling (GBP).
The price payable is the price displayed at the time of purchase or otherwise agreed in writing before payment.
Any applicable taxes or additional compulsory charges will be disclosed before purchase.
Payments made through the McQueen Mentoring website are processed securely using Stripe.
Full payment is normally required at the time of booking.
Payment by instalments may be arranged by contacting McQueen Mentoring before purchase. Any instalment arrangement must be agreed in writing and will specify payment amounts, due dates and any applicable conditions.
Where an instalment arrangement is agreed, the customer remains responsible for the agreed payments, subject to applicable cancellation rights and any alternative written agreement.
McQueen Mentoring reserves the right to suspend future sessions where an agreed payment becomes overdue, following reasonable notice and an opportunity to resolve the matter.

4. Booking and Confirmation

Following a successful online purchase, customers will receive confirmation of their order.
Programme arrangements, including relevant dates, joining instructions and participation information, will be communicated separately where necessary.
For mentor coaching programmes, a Mentor Coaching Partnership Agreement will be provided before the programme begins.
Customers are responsible for providing accurate contact information and notifying McQueen Mentoring of any changes that may affect programme participation.
Where a programme is subject to specific eligibility or credentialing requirements, these will be explained before purchase.

5. Statutory Cancellation Rights

Where a customer purchases services as a consumer through the website or another qualifying distance-selling arrangement, they will normally have a statutory right to cancel within 14 days of entering into the contract, without providing a reason.
This right is subject to applicable legislation and exemptions.
To exercise a statutory cancellation right, customers should notify McQueen Mentoring by emailing:
kim@mcqueenmentoring.com
The cancellation request should identify the customer and the service purchased.
A clear statement of the decision to cancel is sufficient. Customers may also use the cancellation form provided at the end of these terms.
Where a valid statutory cancellation is made, any refund due will be processed within the period required by law, normally within 14 days of notification.

Services Beginning Within the Cancellation Period

Where a customer expressly requests that a service begins during the statutory 14-day cancellation period, McQueen Mentoring may begin delivering the service in accordance with applicable consumer legislation.
If the customer subsequently cancels within that period, they may be required to pay a proportionate amount for services already delivered, provided the applicable legal requirements have been met.
Where a service has been fully performed following the customer's express request and acknowledgement of the consequences, the statutory cancellation right may cease in accordance with applicable law.
Nothing in these terms removes or restricts statutory consumer rights.

6. Cancellation After the Statutory Cancellation Period

Once any applicable statutory cancellation period has expired, the following cancellation arrangements apply.

ACC and PCC Mentor Coaching Programmes

Programme places are reserved for individual participants, and bookings involve preparation, administration and allocation of mentoring capacity.
Once a programme has commenced, refunds are not normally available where a participant chooses to withdraw or discontinue attendance.
Requests made before commencement, or arising from exceptional circumstances, will be considered individually, taking account of the programme arrangements, services already delivered and applicable legal rights.

Individual Mentor Coaching

Individual sessions may be rescheduled with a minimum of 48 hours' notice.
Where less than 48 hours' notice is provided, the session will normally be treated as used, unless otherwise agreed.
Where a session is cancelled by McQueen Mentoring, an alternative appointment will be offered or an appropriate refund provided.

Coach Development Programme

The Coach Development programme involves a commitment to a series of scheduled development sessions.
Participants are encouraged to attend all sessions.
Missed sessions are not automatically refundable or transferable. Requests arising from exceptional circumstances will be considered individually.

Coaches Playroom

Bookings are for the specific session and topic selected at purchase.
If a participant is unable to attend, they may request a transfer to another available Playroom session.
Transfers are subject to availability and agreement and are not guaranteed.
Where a statutory cancellation right applies, it takes precedence over these arrangements.

7. Programme Changes and Cancellation by McQueen Mentoring

McQueen Mentoring reserves the right to make reasonable changes to programme arrangements where necessary, including changes to dates, delivery methods or session scheduling.
Participants will be informed of material changes as soon as reasonably practicable.
Where a scheduled session must be cancelled by McQueen Mentoring, an alternative date will normally be offered.
If a suitable alternative cannot be arranged, an appropriate refund will be provided for the affected service or undelivered portion.
Where an entire programme cannot be delivered, customers will be offered an appropriate alternative or a refund in accordance with their legal rights.

8. Attendance and Participation

Participants are expected to attend scheduled sessions punctually and engage respectfully with facilitators and fellow participants.
For online sessions, participants are responsible for arranging a suitable internet connection, functioning equipment and an appropriate private environment.
Where live coaching practice is involved, participants must respect professional boundaries and confidentiality requirements.
McQueen Mentoring may take reasonable action where conduct seriously disrupts a programme or compromises the safety, confidentiality or professional development of others.
Any decision to suspend or end participation will be proportionate, taking account of the circumstances and applicable contractual and statutory rights.

9. Professional Standards and Credentialing

Mentor coaching is provided in accordance with applicable ICF professional and ethical standards.
Participation in an ACC or PCC Mentor Coaching programme does not guarantee the award of an ICF credential.
Participants remain responsible for meeting all applicable credentialing requirements, completing applications and submitting supporting information to the ICF.
Where McQueen Mentoring undertakes competency assessment, evaluation will be conducted in accordance with applicable ICF requirements and professional standards.
Assessment outcomes will reflect the evidence demonstrated and cannot be guaranteed in advance.
Changes to ICF credentialing requirements may necessitate reasonable adjustments to programme administration or assessment processes. Material changes affecting a purchased programme will be communicated to participants.

10. Confidentiality and Data Protection

McQueen Mentoring respects the confidentiality of information shared during individual and group professional development activities.
Participants are responsible for protecting the confidentiality of their own coaching clients and obtaining appropriate permissions before sharing recordings, transcripts or other identifiable coaching information.
Personal information is processed in accordance with the McQueen Mentoring Privacy, Legal & Ethical Commitments policy.
Further confidentiality and data protection provisions may be included in the relevant mentoring agreement.

11. Intellectual Property

Programme materials, worksheets, presentations, resources and original learning content provided by McQueen Mentoring remain the intellectual property of Storm McQueen Coaching Limited or the relevant rights holder.
Materials are provided for participants' personal professional development and use within their own coaching practice, where appropriate.
Materials must not be reproduced, redistributed, resold, presented as the participant's own original work or incorporated into commercial training products without prior written permission.
Nothing in these terms prevents participants from applying the knowledge, skills and learning gained through their participation.

12. Technology and Online Delivery

Programmes are primarily delivered through online meeting platforms and associated digital services.
McQueen Mentoring will take reasonable steps to ensure that online sessions are accessible and delivered as scheduled.
Participants should notify McQueen Mentoring promptly if they experience technical difficulties.
Where a significant technical failure attributable to McQueen Mentoring prevents delivery of a session, reasonable arrangements will be made to reschedule or otherwise remedy the issue.

13. Liability and Consumer Rights

McQueen Mentoring will provide services with reasonable care and skill.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Nothing in these terms affects rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
Mentoring and professional development services support learning and professional growth. Individual outcomes will depend on participants' engagement, circumstances and application of learning.

14. Complaints and Concerns

McQueen Mentoring aims to address concerns promptly, fairly and professionally.
Customers who are dissatisfied with any aspect of their purchase or programme experience are encouraged to contact:
kim@mcqueenmentoring.com
Concerns will be reviewed and a reasonable effort made to resolve them through discussion and appropriate action.
Nothing in this process restricts a customer's legal rights or access to other remedies.

15. Changes to These Terms

These terms may be updated to reflect changes in legislation, business operations, professional standards or services.
The version applicable to a purchase will normally be the version in effect when the contract was entered into, unless a change is subsequently agreed or required by law.
Updated terms will be published on the McQueen Mentoring website.

16. Governing Law

These terms are governed by the laws of England and Wales.
Any applicable mandatory consumer protections and rights concerning where legal proceedings may be brought remain unaffected.

17. Business Information

Storm McQueen Coaching Limited
Trading as McQueen Mentoring
Company Registration Number: 10798860
Registered Office: Frogs Hall, Frogs Hall Road, Suffolk CO10 9QH
Website: https://mcqueenmentoring.com
Email: kim@mcqueenmentoring.com

18. Model Cancellation Form

Complete and return this form only if you wish to cancel your contract under an applicable statutory cancellation right. You may also cancel by sending a clear statement by email.
To: Storm McQueen Coaching Limited, trading as McQueen Mentoring
Email: kim@mcqueenmentoring.com
I hereby give notice that I cancel my contract for the following service:
Service or programme:
Date ordered:
Customer name:
Customer address:
Date of cancellation:
Signature (only if submitted on paper):

Last updated: 10 November 2026