Privacy, Legal & Ethical Commitments

McQueen Mentoring

Operated by Storm McQueen Coaching Limited

Last updated: 10 November 2026

1. About McQueen Mentoring

McQueen Mentoring is a trading name of Storm McQueen Coaching Limited, a company registered in England and Wales.

McQueen Mentoring provides professional mentor coaching and coaching development opportunities for coaches, including individual and group programmes, competency assessment, professional development sessions and practical learning workshops.

Services are delivered by Kim Cutler, an International Coaching Federation (ICF) Professional Certified Coach (PCC), ICF Mentor Coach and holder of the ICF Mentor Coaching Specialisation (MCS) for both ACC and PCC.

Storm McQueen Coaching Limited is committed to conducting its business professionally, ethically and in accordance with applicable UK legislation.

This page explains how personal information is collected, used and protected, alongside the professional and ethical standards guiding McQueen Mentoring.

Data Controller: Storm McQueen Coaching Limited

Company Registration Number: 10798860

ICO Registration Number: ZC134822

Website: https://mcqueenmentoring.com

Email: kim@mcqueenmentoring.com

2. Privacy and Data Protection

McQueen Mentoring respects the privacy of mentees, programme participants, prospective clients and website visitors.

Personal information is processed in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

Information collected

Depending on the nature of the relationship, personal information may include:

• Names, email addresses and professional contact information.

• Coaching qualifications, credentialing status and professional development objectives.

• Information provided through enquiries, bookings, correspondence and introductory conversations.

• Programme registration, attendance and participation records.

• Coaching recordings, transcripts, competency observations, assessment forms and developmental feedback.

• Information shared during individual or group mentoring sessions.

• Contracts, invoices, transaction details and payment records.

• Website usage information and information collected through cookies or similar technologies, where applicable.

Coaching conversations and recordings may contain sensitive personal information. Such information is handled with particular care and is not collected or retained unnecessarily.

How information is collected

Personal information may be obtained directly through website enquiries, programme bookings, mentoring agreements, correspondence, coaching conversations and assessment submissions.

Recordings and supporting materials may be shared through Google Drive or other agreed secure methods.

How information is used

Personal information is used to:

• Respond to enquiries and manage bookings.

• Establish and administer mentoring and professional development programmes.

• Deliver individual and group mentor coaching.

• Review coaching recordings and provide competency-based feedback.

• Complete observation and competency review documentation.

• Maintain appropriate professional records and support applicable ICF verification or audit requirements.

• Process payments, issue invoices and maintain accounting records.

• Communicate relevant programme information.

• Maintain website security and business administration.

• Provide marketing communications where permitted.

• Meet applicable legal, regulatory and professional obligations.

• Personal information is not sold to third parties.

Lawful basis for processing

Depending on the purpose, personal information is processed under one or more appropriate lawful bases:

Contractual necessity: To arrange, administer and deliver purchased services.

Legitimate interests: To operate the business, respond to enquiries, maintain appropriate professional records and manage client relationships, where those interests are not overridden by individual rights.

Legal obligations: To comply with applicable accounting, taxation and other legal requirements.

Consent: Where required for particular activities, including certain marketing communications or optional uses of personal information.

Where special category personal information is processed, an additional lawful condition under Article 9 of UK GDPR will be identified and appropriate safeguards applied.

3. Confidentiality and Professional Boundaries

Confidentiality is fundamental to the mentoring relationship.

Information shared during individual mentor coaching is treated as confidential, subject to agreed exceptions and applicable legal or professional obligations.

Group mentoring participants are expected to respect the confidentiality of information shared by others, including personal experiences, coaching topics and developmental feedback.

Participants agree not to disclose identifiable information about fellow participants or their coaching clients without appropriate permission.

Confidentiality may be limited where disclosure is required by law, where there is a reasonable belief of serious risk of harm, or where another lawful and ethically justified disclosure applies.

The boundaries of confidentiality are explained through the relevant mentoring or participation agreement.

4. Coaching Recordings and Competency Assessment

McQueen Mentoring may review recordings and transcripts of coaching sessions for mentor coaching, developmental feedback and competency assessment.

Recordings remain the responsibility of the submitting coach, who must ensure that appropriate permission has been obtained from their coaching client before sharing the material.

Recordings are accessed and reviewed only for the agreed professional development or assessment purposes.

They are not routinely shared with third parties.

Where disclosure to the ICF is required under an applicable verification or audit process, only relevant information reasonably necessary for that purpose will be provided, subject to appropriate legal, confidentiality and data protection safeguards.

Mentees remain responsible for submitting their own credentialing applications and supporting materials to the ICF.

Where McQueen Mentoring undertakes competency evaluation, the assessment will be conducted in accordance with applicable ICF standards and requirements.

Participation in mentor coaching does not guarantee a particular assessment outcome or the award of an ICF credential.

5. Data Security and Retention

McQueen Mentoring uses appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Electronic records are held using access-controlled systems, including Google Workspace and Google Drive. Devices used for business purposes are protected by appropriate security measures.

Coaching Recordings and Transcripts

Coaching recordings and transcripts are normally shared through Google Drive folders controlled by the mentee. Where materials are downloaded for review or assessment, copies are stored securely with restricted access.

For new agreements adopting this policy, recordings and transcripts retained by McQueen Mentoring will normally be held for up to 12 months following completion of the mentoring programme, to support professional record-keeping, competency assessment and potential ICF verification or audit requirements.

This retention period may be reviewed and adjusted where the International Coaching Federation (ICF) introduces or amends requirements concerning the retention of coaching recordings, transcripts or assessment evidence.

Where an audit, complaint, legal obligation or other legitimate requirement necessitates longer retention, relevant materials may be held for an additional period, provided this is necessary, proportionate and consistent with applicable data protection legislation.

Materials will be securely deleted when no longer required. Recordings and transcripts remaining in folders controlled by mentees are subject to their own storage and deletion arrangements.

Assessment and Mentoring Records

Session Observation Forms, Competency Review Forms, mentoring logs and related documentation may be retained separately from audio recordings.

These records will be kept only for a documented period justified by applicable professional verification, audit, contractual or legal requirements.

Financial and Administrative Records

Contracts, invoices, payment records and associated accounting information are retained for periods required by applicable tax, accounting and legal obligations.

Enquiry correspondence and other administrative information are retained only for as long as reasonably necessary.

6. Third-Party Services and International Transfers

McQueen Mentoring uses established service providers to support its operations, including:

• Google Workspace and Google Drive: Email, document storage and shared coaching materials.

• Google Meet and Zoom: Online meetings, coaching and mentoring sessions.

• Hostinger: Website hosting, website forms and online store functionality.

• Stripe: Secure online payment processing.

• QuickBooks: Invoicing and financial administration, where applicable.

• Google Analytics: Website visitor statistics and analysis of website usage, subject to applicable cookie consent requirements.

Stripe processes payment information in accordance with its own applicable privacy and security arrangements. McQueen Mentoring does not require customers to provide payment card details directly by email or through mentoring agreements.

Relevant personal information is shared with service providers only where necessary for the services they deliver or another lawful purpose.

Some providers may process or store information outside the United Kingdom. Where restricted international transfers occur, appropriate legal transfer mechanisms and safeguards will be applied.

7. Website Cookies and Analytics

The McQueen Mentoring website uses cookies and similar technologies to support essential website functions, security, online purchasing and website analytics.

Essential cookies may be necessary for functions such as shopping baskets, checkout and secure payment processing.

Google Analytics is used to understand website traffic, visitor behaviour and how people find and interact with the website.

Analytics cookies are optional and should only be activated where visitors have provided the necessary consent.

Visitors are offered the opportunity to accept, reject or manage optional cookies through the website's cookie banner.

Marketing cookies are not currently enabled through the website's cookie banner.

Cookie preferences can be changed through the website's available consent controls.

8. Marketing Communications

McQueen Mentoring may communicate with individuals who have enquired about or purchased its services regarding relevant bookings, programme arrangements and administration.

Marketing communications will be sent in accordance with applicable data protection and electronic marketing requirements.

Where individuals subscribe to updates or other marketing communications, their contact information will be used for those purposes in accordance with the applicable lawful basis and consent requirements.

Individuals may unsubscribe or object to direct marketing at any time.

9. Individual Data Protection Rights

Under UK data protection legislation, individuals have rights concerning their personal information, subject to applicable conditions and exemptions.

These may include the right to:

• Be informed about how their information is used.

• Request access to personal information.

• Request correction of inaccurate information.

• Request erasure in certain circumstances.

• Request restriction of processing.

• Object to certain processing activities.

• Request data portability where applicable.

• Withdraw consent where processing relies on consent.

• Exercise rights concerning certain automated decisions, where applicable.

Requests can be directed to:

kim@mcqueenmentoring.com

Individuals also have the right to complain to the Information Commissioner's Office (ICO).

Further information is available at https://ico.org.uk.

10. Professional Standards and Ethical Practice

McQueen Mentoring is committed to maintaining high standards of professional conduct, integrity and ethical practice.

Kim Cutler is an ICF Professional Certified Coach (PCC), ICF Mentor Coach and holder of the Mentor Coaching Specialisation (MCS) for both ACC and PCC.

Professional practice is informed by the ICF Code of Ethics and applicable competency frameworks.

These standards guide responsibilities relating to confidentiality, professional boundaries, conflicts of interest, mentoring agreements, competency assessment and the relationship between mentor and mentee.

Where mentoring includes competency evaluation, the mentor's assessment responsibilities and the distinction between developmental support and formal evaluation will be explained to participants.

Further information about the ICF Code of Ethics is available at https://coachingfederation.org.

Professional Insurance

Storm McQueen Coaching Limited maintains Professional Indemnity and Public Liability insurance appropriate to its coaching and mentoring activities.

Evidence of insurance is available upon reasonable request.

11. Equality, Diversity and Inclusion

McQueen Mentoring is committed to treating individuals fairly, respectfully and without unlawful discrimination.

Differences in background, experience, identity, perspective and circumstances are respected and valued.

Mentoring and professional development activities are designed to provide an inclusive and supportive learning environment in which participants can engage openly, practise, receive feedback and develop professionally.

Reasonable adjustments will be considered where appropriate to support accessibility and participation.

12. Modern Slavery and Ethical Business Practices

Storm McQueen Coaching Limited, trading as McQueen Mentoring, opposes modern slavery, human trafficking, forced labour and exploitation in all forms.

Although the company is not required to publish a modern slavery statement under section 54 of the Modern Slavery Act 2015, it supports the principles and objectives of the legislation.

The business seeks to work responsibly with suppliers and professional partners whose practices are consistent with these commitments.

13. Environmental Responsibility

McQueen Mentoring recognises the importance of environmental responsibility and seeks to minimise unnecessary environmental impact where reasonably practicable.

Services are primarily delivered online, reducing the need for business travel and physical resources.

Consideration is given to responsible use of digital services, materials and business resources.

14. Changes to This Policy

This policy may be reviewed and updated to reflect changes in legislation, professional standards, ICF requirements, business activities or the way personal information is processed.

The date of the most recent revision will be displayed on this page.

Where changes materially affect how personal information is used, appropriate steps will be taken to inform affected individuals.

15. Contact and Company Information

Storm McQueen Coaching Limited

Trading as McQueen Mentoring

Registered in England and Wales

Company Registration Number: 10798860

Registered Office: Frogs Hall, Frogs Hall Road, Suffolk CO10 9QH

ICO Registration Number: ZC134822

Website: https://mcqueenmentoring.com

Email: kim@mcqueenmentoring.com

Questions about this policy, personal information or McQueen Mentoring's professional and ethical commitments can be directed to the email address above.

Last updated: 10 November 2026